Job Title: IT Administrator
Location: Dubai, UAE
Salary: AED 3,000
Job Type: Full Time
Experience Required: Minimum 1 year
Department: Hospitality
Position Summary:
We are seeking a proactive and tech-savvy IT Administrator to manage and maintain the café’s digital infrastructure. This role will oversee all IT-related systems including POS platforms, customer engagement technology, security systems, and networking. The ideal candidate is both technically skilled and customer-focused, capable of troubleshooting and resolving issues in a fast-paced, hospitality-driven environment.
Key Responsibilities:
✅ Maintain and support all IT systems including POS, Wi-Fi, digital displays, payment processing, and reservation platforms.
✅ Ensure data security, perform regular backups, and manage user access and permissions.
✅ Install, configure, and maintain hardware (workstations, printers, scanners, routers) and software.
✅ Monitor system performance and troubleshoot issues as needed with minimal downtime.
✅ Collaborate with vendors and service providers for IT support, equipment procurement, and system upgrades.
✅ Set up and maintain digital elements of customer experiences, such as AR/VR displays or interactive screens.
✅ Assist in developing and maintaining inventory and asset management systems.
✅ Train staff on basic tech troubleshooting and ensure compliance with IT policies.
✅ Respond quickly to technical support requests and maintain documentation of incidents and resolutions.
Requirements:
✔️ Proven experience as an IT Administrator, IT Support Specialist, or similar role.
✔️ Familiarity with POS systems, network administration, and digital signage technologies.
✔️ Strong troubleshooting skills for both hardware and software.
✔️ Understanding of cybersecurity practices and data protection.
✔️ Excellent communication and organizational skills.
✔️ Ability to work independently and prioritize tasks in a dynamic environment.
✔️ Flexible to work weekends or evenings if needed during events or installations.
