Customer Service Agent

Job Title: Customer Service Agent  

Location: Dubai, UAE 

Work Type: Full-Time, 6 days  

Working Hours: 8 Hours 

Salary: 3,000 – 5,000 AED  

Visa:  Employment Visa  

Client Overview: 

A leading logistics company based in Dubai, specialising in comprehensive supply chain solutions. With a strong reputation for reliability, the company plays a vital role in supporting businesses across various industries in the UAE and beyond. 

Job Overview: 

We are seeking a dedicated Customer Service Agent to join our team. As a Customer Service Agent will include being responsible for managing customer interactions, addressing inquiries, and ensuring a seamless logistics experience.  

Responsibilities: 

• Respond to customer inquiries and resolve issues via phone and email. 
• Provide clear and accurate information on company services and shipment status. 
• Process customer orders and ensure accurate data entry into the system. 
• Coordinate with internal teams to guarantee timely delivery of shipments. 
• Foster strong customer relationships through professional and consistent communication. 
• Collaborate with partners to address logistical challenges and enhance service quality. 

Requirements:  

• At least 1-3 years of experience in customer service, preferably in the logistics or e-commerce industry 
• Experience in last-mile delivery operations is a strong advantage. 
• Bachelor's degree in any field (related field is a plus) 
• Strong communication and problem-solving skills. 
• Proficiency in using CRM systems and Microsoft Office tools. 

For a list of all our vacancies, check out our careers portal: https://humlog.keka.com/careers/  

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